Frequently Asked Questions

Is SSA a distributor, a broker or a consortium?
Answer: Because of the depth of our partnerships, SSA's business model incorporates aspects of all three. This allows SSA to be very flexible in determining the best way to service each customer.

Where will product ordered from SSA be coming from?
Answer: It will all depend on customer location, product and quantities. Full truckload orders will generally come direct from suppliers. Less-than-truckload orders may come from suppliers, or from SSA's inventory.

Do orders have to be in full truckload quantities?
Answer: No - Working with our sister company, CFM Logistics, we will find the most efficient way to deliver just about any size load to our customers. Minimum order quantities have been established for each product and will be communicated by your SSA representative.

What happens if SSA is purchasing product from my current supplier?
Answer: SSA has worked with its suppliers to create solutions to this issue. In many cases, by working with the supplier, we can implement a seamless transition. In other cases SSA will eliminate itself from consideration so we can maintain the relationships that are so critical to the value we offer.

Can an SSA customer use its own freight system to transport product?
Answer: Absolutely! SSA will work with you to determine the most effective and efficient way of delivering product.

Who will be responsible for servicing product purchased from SSA?
Answer: In most cases the supplier of the product to SSA will be responsible for servicing the product.

Does my spec have to exactly match SSA's spec?
Answer: No - With most of our products, the supplier will work with us to accommodate your specification needs.

Does SSA offer any products that are not on their current product list?
Answer: Yes - Because of SSA's extensive network of suppliers and purchasing power we can frequently source products not on our current list at very competitive prices.

Are long-term contracts required?
Answer: No - However, if you would like to lock in specific pricing, contracts can be administered.